Tag: stores
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About a pizza box
Perusing the frozen foods aisle at the grocery store, I was intrigued. In the sea rof ed boxes, this white box, with a sharp V stood out. “Vital Pursuit.” I opened the freezer door to learn more about this quick pizza option, that was clearly a better for me choice. Of course it was the…
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A more well-rounded loyalty program: Selfridges Unlocked
With most loyalty programs, customers are rewarded for how much they spend. Selfridges will do that, just like everyone else, but they will go one more. With they Unlocked program, loyal customers will be awarded keys not just for how much they buy but how often they visit British department store. Shoppers will scan their…
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Is retail back?
Over the past year, there was a 4% increase in retail sales. 4% might seem like an insignificant figure, but factor in the losses that happened as a result of the pandemic and rise of online shopping. An increase is still an increase. My question then is “Is retail back?” The reporting by WWD didn’t…
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Yet another retail theft event
Recently, LAPD arrested multiple suspects following a flash robbery of stores in local shopping area. The thieves made way with $1000s worth of product in just minutes. There was coverage of the arrests made and how family members helped recognizing a loved ones. There is a focus on the criminals and fighting crime. The thing…
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Stine Goya is a brand that should be on your radar and may soon be in a store near you
Danish brand Stine Goya is expanding to the U.S. Does that mean anything to you? No? That’s fair. I only just found out about this brand all of 15 minutes ago and am now trapped in admiration. It started with the video of their SS24 fashion show. Really a clip of a pair of shoes.…
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That one time I went to the Byredo store
While in Atlanta, I was walking through Phipps Plaza and decided to wander into the Byredo store. I was greeted when I walked in. There was another woman in there who was picking up an order. She raved about the candles. I for my part wanted to just smell everything. At the counter, the associate…
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The beauty of in-store shopping: Or what would get me in store
People love online shopping. I like online shopping. It is convenient. You can look at multiple options while binging Netflix and with unpresentable hair. But you can’t touch anything. And after years of being fearful of touching, I want to touch something. Not to mention, I, like I imagine others do, want what I want…
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What people might want for in-store customer service
When I’m in stores, one thing that has always baffled me is when guests refuse help. They sit there, raking through many hangers instead of asking if their desired size or color is in stock. Or they wonder around, looking determined to find a particular thing but refuse to pointed in that direction. Given the…
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When the store associate asks, “Can I help you?”
I have a legitimate question. When I see a guest searching for something frantically, why is that she will say no, when associates ask for help. As a customer, I know to be weary of pushy sales associates trying to rack up their commission. They sometimes push you to buy things you don’t want. But…
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Just one bad customer service experience…
It was my first time in that department store. I had heard they were running a beauty event. I was there before I went off to go to work. I walked around eager to be helped. No one would make eye contact with me. No one interacted with me. It was heartbreaking. I wondered if…
A Wren Says 