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Knickerbocker Hotel Review: Dining
The dining options at the Knickerbocker hotel include Charlie’s, Jakes, and in-room dining. The only meals I had at Charlie’s were the daily breakfasts. The first day we got there close to 10 AM. The eggs were cold and disappointing. The croissant was so-so. The second day, I only got yogurt, to avoid the disappointment.…
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The Knickerbocker Hotel Review: Service and gym (and an emergency)
I’m reviewing my stay at The Knickerbocker Hotel. Let’s talk about the services. The staff sent text messages to check, which I ignored, because I didn’t think anything of it. Then they called the room. It was jarring. I didn’t need anything. If nothing else, they were very serious about checking in and making sure…
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The Knickerbocker Hotel Review: The room
The Knickerbocker Hotel is located in Times Square, great if you want to be in the center of the action. Stepping off the busy street, barely dodging lost tourists and photo takers, the lobby was a reprieve. It looked the part of a luxury hotel. (Of course, I have no photo of it.) We walked…
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Let’s talk about Exfolikate from Kate Somerville
I tried Exfolikate from Kate Somerville on two separate occasions. Both times I started by washing my face with Tata Harper Nourishing Oil Cleanser, and then finished off by applying my Tatcha Dewy Cream. Okay, let’s dive in now. The first time I used this product, I put on probably two pea sized amounts. I…
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Ellis Brooklyn Vanilla Milk: Just my first impression
I went into Sephora in the mood to try new to me fragrances. On deck today? Ellis Brooklyn’s Vanilla Milk. I started by spraying it on the tester strip. It seemed like spoiled milk. I can’t say exactly what it was, it just didn’t seem right. On skin wasn’t any better. I was still disappointed.…
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Moving from to-do lists to focus items
Yesterday, I wrote on my dry erase board, “Take out the recycling.” At that moment, I was going to take out the recycling. That was it. No, don’t stop and pick up the sock on the floor. That wasn’t on the list. I went back inside and wrote the next thing, “Make the bed.” Don’t…
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What people might want for in-store customer service
When I’m in stores, one thing that has always baffled me is when guests refuse help. They sit there, raking through many hangers instead of asking if their desired size or color is in stock. Or they wonder around, looking determined to find a particular thing but refuse to pointed in that direction. Given the…
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When the store associate asks, “Can I help you?”
I have a legitimate question. When I see a guest searching for something frantically, why is that she will say no, when associates ask for help. As a customer, I know to be weary of pushy sales associates trying to rack up their commission. They sometimes push you to buy things you don’t want. But…
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Make sure you always try your fragrances out on your skin
I was at Sephora, sniffing fragrances. There was a woman who was asking the Beauty Adviser about smaller travel sizes. The lady told her they didn’t have any, but she could buy the full bottle. So, she thought about buying a full bottle of Tom Ford Bitter Peach. When the Beauty Adviser walked away, I…
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Just one bad customer service experience…
It was my first time in that department store. I had heard they were running a beauty event. I was there before I went off to go to work. I walked around eager to be helped. No one would make eye contact with me. No one interacted with me. It was heartbreaking. I wondered if…
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A Wren Says 