Tag: customer experience
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About a pizza box
Perusing the frozen foods aisle at the grocery store, I was intrigued. In the sea rof ed boxes, this white box, with a sharp V stood out. “Vital Pursuit.” I opened the freezer door to learn more about this quick pizza option, that was clearly a better for me choice. Of course it was the…
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One store associate does not your brand make, but…
I’m continuing my series on the Van Cleef and Arpels drama as outlined in mangomoniica’s stories on TikTok. You can view them all on her page, but let’s think about the root of the storytime. Her discontent was rooted in the actions of one employee. That experience soured her taste for the brand overall. There…
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Are you a wipes traveler?
There’s a video of Naomi Campbell going through the airport preparing for her flight. Even before the rise in germ awareness, she was disinfecting every surface she would touch on the plane. Then there are people who enter their hotel and do the same, wiping down everything. Some even bring their own sheets and towels…
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Faster isn’t always better
Too big a bet on mobile orders. A belief that drive-thrus would save the company. The new Starbucks CEO made this observation as he worked through the reason behemoth coffee chain was struggling. In pursuit of efficiency, they lost sight of customer experience. Faster does not always equal better if it causes you to fall…
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Walgreens loss prevention had them losing even more
It seems that Walgreens extreme loss prevention methods made things even worse. The drugstore chain reported a $245 million loss as a result of the efforts. The CEO didn’t provide any additional details, beyond they would be working on creative efforts to turn things around. In reporting on this story, Regina Cho covered what people…
A Wren Says 