Tag: consumer behavior
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Nothing in life is free, especially online returns
Ah the comfort of sitting on your own couch, browsing websites with a cup of coffee, and adding everything you could possibly want to cart. And then promptly returning it all because it didn’t fit. No harm done to you, at least you tried. But businesses however, are trying to cut down on that because…
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Another way to think about those Sephora 12 year olds
As a broke college student, I would go with my friends to waste time in Sephora. We’d spend time together wandering the aisles together, smelling fragrances we couldn’t afford, and swatching as many lipsticks as we could. Sometimes we’d buy something, other times it was enough to leave the store smelling and looking better than…
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That one star review is more useful that I thought
I remember that moment vividly because it annoyed me. How could she penalize the brand because she was getting exactly what they said she would? But now I see it differently. That one star review was actually vital information. Let’s get these things out of the way. I don’t think they should start adding pockets…
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You might enjoy shopping more if you stopped “just looking”
In a marketing course I was taking, the instructor talked about meeting customer needs. Customers are dissatisfied when products don’t meet their needs and wants, but often they don’t really know what they really need and want. The thing I took away from that? As a consumer, I need to figure out what I want…
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On athletes and marshmallows
It is a study so often recounted in speeches and talks: The marshmallow test. The summary is that a bunch of researchers gave children a choice. You can eat this marshmallow now. Or you can wait until I come back into the room and then have two. The researcher then walks out of the room…
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Like cogs in a machine
In Radical Candor, Kim Scott writes: “When you treat people like cogs in a machine, you’ll get no more than you demand, and you create an incentive to break the machine.” Page 117 in Radical Candor by Kim Scott Taken from the chapter on relationships, Scott is driving home the point that trust building is…
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What really makes a brand a luxury brand? You
Three authors, Ko, Costellow, and Taylor embarked on a research journey. Their goal was to nail down once and for all a definition of a luxury brand. Afterall, it gets pretty tricky to do research on thing that has no clear meaning. So off they went. I previously posted on the five key criteria they…
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There’s more to rap’s obsession with luxury products
Years ago, luxury brands recoiled when rappers mentioned their products in their songs. In particular Cristal had a distaste for it when Jay Z. Times are different now with brands like Tiffany & Co using the rapper and his wife Beyonce has key models for their campaigns. You could look into the past and assign…
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Shopping is a (psycho)social activity
There is someone, somewhere out there who spent thousands of dollars on a bag to look impressive. Think about it this way. I walk into the store not only thinking about the stuff I want to buy, but also what you might think about what I’m going to buy. Will you like it? Will you…
A Wren Says 