Tag: customer service
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When the store associate asks, “Can I help you?”
I have a legitimate question. When I see a guest searching for something frantically, why is that she will say no, when associates ask for help. As a customer, I know to be weary of pushy sales associates trying to rack up their commission. They sometimes push you to buy things you don’t want. But…
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Just one bad customer service experience…
It was my first time in that department store. I had heard they were running a beauty event. I was there before I went off to go to work. I walked around eager to be helped. No one would make eye contact with me. No one interacted with me. It was heartbreaking. I wondered if…
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Is in-store retail really back?
In article posted in WWD, analysts have said that the January sales period ended on a high note, while others have said the numbers match the annual growth trend pre-pandemic. What they don’t say is how these numbers look for in-store vs online sales. I think that distinction is important. In January, a different article…
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About all of those Southwest Airlines flight cancellations
The United States is still recovering from a recent spate of winter storms, which pummeled the nation with extreme cold, snow, and ice. The biggest blow was the large number of flight cancellations over a busy holiday travel period. As of this writing, there were 2,950 reported flight cancellations. Southwest airlines was responsible for 2,549…
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The one big thing missing from Amazon’s Luxury Stores
While I was in school in a remote town with no car, Amazon, that online retailer with products galore was a beacon of hope. Everything I needed would show up at my doorstep: Books, snacks, tools, furniture, and more, all despite my transportation woes. But as time went on and I got a car, I…
A Wren Says 