Category: business
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Well, Delta, seems I was right about that
On Monday, I suggested that if I were an airline, I would send a special thank you to fliers who have endured the extreme TSA wait times with the partial shutdown of the U.S. federal government. Well, maybe I’m a psychic, or maybe it’s just good business. On Wednesday, I received an email from Delta…
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Customers, am I right?
“This is poor customer service. Where is your manager?” The guest was unhappy with the employee’s polite attempts to explain store policy. Because she didn’t meet the customer’s exact demands, it was the wrong thing to do. Even though she was doing her job as trained, that customer could then take to social to give…
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This one reason drives too many layoffs
We often talk about layoffs a cost cutting measure, but it could be down to one other issue. We don’t know how to give feedback. Sometimes, those rounds of layoffs are thinly disguised ways of getting rid of employees who are not up to standard. Except you may have never told them the standard in…
A Wren Says 