A Wren Says

Wrapping up my review of the Langham Hotel Boston, I want to highlight the level of service there. Here are three examples of the level of service I experienced while there.

1. The first thing that helped me learn more about the level of service happened before I even got there. The concierge emailed me ahead of my trip to ask if I had any requests. I chose to ask them their thoughts on transportation to the hotel. I try to err on the side of public transit. They suggested car service. I followed that advice and chose to take an Uber from the airport.
2. I realized I had forgotten my laptop charger. I went down to the front desk to ask if they happened to have one. The person at the desk, made multiple phone calls and did as much as possible to find one for me on the property. Everything short of ordering one for me. Nothing came up, but I appreciated the effort.
3. My room phone wasn’t working, so I went down to the concierge to place my in-room dining order. He graciously helped me do so by calling dining services for me. I then paused and asked him if it were okay to keep the pen in the room. In the pleasantest of Boston accents, he replied, “What are you kidding me? Of course.” And then he opened his drawer to give me two more.

These might seem as very small things, but it is the small things that add up and matter most. Despite the grandeur of any hotel, I think it’s the level of service that really makes it luxury. I can’t recommend this location enough and would happily stay there again and visit other properties. Hopefully, you will get a chance to do so yourself. You won’t regret it.